Frequently Asked Questions
Everything you need to know about your Dr.Melaxin skincare journey.
How long does shipping take within the UK?
We offer standard delivery which typically takes 2-4 business days. Express shipping options are also available at checkout for next-day delivery on orders placed before 2 PM.
Are Dr.Melaxin products suitable for sensitive skin?
Yes, our formulas are dermatologically tested and specifically developed to be gentle yet effective. We recommend performing a patch test before incorporating any new product into your full routine.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Please contact our support team to initiate a return request.
Do you offer international shipping outside of the UK?
Currently, Dr.Melaxin.uk specializes in serving our customers within the United Kingdom to ensure the fastest delivery times and best local service.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your parcel's progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.