Returns & Exchanges

At Dr.Melaxin.uk, we strive for complete satisfaction with your skincare journey and offer a hassle-free 30-day return window for products in their original condition. Whether you have changed your mind or received a faulty item, our team is dedicated to ensuring a smooth resolution.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring all protective seals are intact to qualify for a full refund.

• 3.
  Ship the Item

  Affix the provided return label or use a tracked courier service to send the package back to our UK-based distribution center.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.